Romanas Lacost S.A. is a Costa Rican SME located in Tibás, San José, specialising in the maintenance, calibration, sale, and repair of weighing equipment. Although its main office is in Tibás, its services extend throughout Costa Rica, establishing itself as a key player in the weighing equipment and calibration sector.

Its services are primarily directed at sectors such as the food and pharmaceutical industries, where precision in weighing is crucial to ensure product quality and safety.

Since February 15, 2019, Romanas Lacost has held accreditation from the Costa Rican Accreditation Body (ECA) under the INTE-ISO/IEC 17025:2017 standard for the calibration of non-automatic weighing instruments and standard weights, as described in the accreditation scope LC-143. This accreditation ensures that its laboratory meets the highest international standards for technical competence in calibrations, guaranteeing precise and reliable results.

The accreditation has been fundamental for Romanas Lacost in providing credibility and trust to its clients. This support ensures that calibrated equipment meets rigorous international standards, which is essential in processes where weighing precision is critical. Additionally, it has allowed them to differentiate themselves in the market and serve clients requiring specific certifications to operate, strengthening their position as leaders in the sector.

For Romanas Lacost, accreditation has had a significant impact on customer loyalty. By meeting rigorous international standards, Romanas Lacost builds a reputation based on the quality of its services and the reliability of its results, generating trust and loyalty among its clients. Satisfied customers tend to repeat purchases and recommend services, amplifying the company’s reach through positive word-of-mouth.

As a small and medium-sized enterprise (SME), Romanas Lacost faces challenges such as maintaining consistency and reliability in its services in an environment with growing demand. Accreditation has allowed them to establish standardised processes that guarantee precise and consistent results, facilitating efficient management of workload volume without compromising quality.

Impact on the Sector and Commitment to Excellence

Romanas Lacost’s firm commitment to quality and continuous improvement enables its contribution to sector development through innovative solutions. This has generated a positive impact on the local economy, fostering trust and loyalty among its clients.

In conclusion, Romanas Lacost S.A. is a notable example of how an SME can sustainably grow by meeting high international standards through continuous improvement, allowing the implementation of conformity assessment standards and differentiation. This support and trust have enabled the company to consolidate itself as a reference in calibration and marketing of weighing equipment in Costa Rica. Accreditation has been a strategic factor in strengthening its reputation and retaining customers, promoting sustainable growth in the market.